Return & Refund Policy 

Return Policy

At Khvab, we value our customers and want to ensure your satisfaction with our products. Please review our return policy below:

Return Window: You have a period of 7 days from the date of delivery to initiate a return request.

Eligibility for Returns: We only entertain returns if the received product is either damaged or the wrong product has been delivered.

Requirements for Returns: To be eligible for a return, you must meet the following criteria:

1. Damage upon Delivery: The product must be damaged at the time of delivery. Any damage reported after 7 days of delivery will not be considered for a return.
2. Wrong Product Received: If you receive the wrong product, please contact us within 7 days of delivery to arrange a return and exchange. We will cover all return shipping costs and ensure the correct item is promptly sent to you.

3. Photo and Video Proof: If you receive the wrong or damaged product, please contact us within 7 days of delivery with photo and video proof. The video should be made while unboxing the order.
Initiating a Return:
If your product meets the above criteria and you wish to initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving the product at [customer support email/phone number].
2. Provide your order details and a description of the damage.
3. Attach the photo and video evidence of the damaged or wrong product to your email.

Return Process:
Once we receive your return request with the required evidence, our team will review the details provided. If your return is approved, you will receive further instructions on how to proceed with the return.

Refund or Replacement:
Depending on product availability and your preference, we will offer either a refund for the damaged product or a replacement. The refund will be processed to the original payment method used during the purchase.

Non-Returnable Items:
Please note that certain products may not be eligible for returns due to hygiene or safety reasons. These items will be clearly mentioned on the product page.

Khvab reserves the right to update or modify this return policy at any time without prior notice. Please ensure to review the policy before making a purchase.

Thank you for choosing Khvab. We look forward to serving you with the best possible products and service.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.